We are currently seeking a dedicated and organized Administrative Phone Operator to join our team at our Lexington location. As an Administrative Phone Operator, you will be the first point of contact for our patients, providing exceptional customer service and ensuring that their needs are addressed promptly and efficiently. If you have a background in healthcare, strong communication skills, and the ability to thrive in a fast-paced environment, we would love to hear from you!
Responsibilities:
- Answer incoming phone calls and greet patients in a friendly and professional manner.
- Communicate effectively with team members to address patient questions or concerns and ensure a seamless patient experience.
- Schedule patient visits and appointments, coordinating with various departments and maintaining accurate records.
- Maintain patient medical records in compliance with confidentiality and data protection guidelines.
- Provide compassionate advice and emotional support to patients and their family members, demonstrating empathy and understanding.
- Collaborate with colleagues in a team-oriented setting to achieve common goals and deliver high-quality patient care.
Qualifications:
- Background in medical knowledge, either through education or previous experience.
- Familiarity with medical software and equipment is a plus, enhancing your ability to efficiently manage patient information.
- Ability to build rapport with patients, establishing trust and fostering positive relationships.
- Strong problem-solving and critical thinking skills, allowing you to handle various situations and provide appropriate solutions.
- Ability to thrive in a fast-paced environment, multitasking effectively while maintaining attention to detail.
- Demonstrated ability to work collaboratively in a team-oriented setting, contributing to a positive and supportive work environment.
At Modern Dermatology of KY, we value our employees and provide opportunities for professional growth and development. Join our team as an Administrative Phone Operator and make a difference in the lives of our patients.
To apply, please submit your resume to stephanie@abacusinc.net
